. Terms and Conditions of Sales
1. Purpose
These terms and conditions define the rights and obligations of both parties in the context of booking services offered by Malibu Surf House, located in Tamraght, Morocco. They apply to all bookings made via our website, by email, by phone, or directly with the establishment. By confirming a booking, the client acknowledges having read and accepted these terms and conditions.
2. Booking and Deposit
To confirm a booking, a 50% deposit of the total stay amount is required by bank transfer. Bookings are nominative and cannot be transferred to a third party without the establishment’s approval.
3. Cancellation and Modification Policy
The 50% deposit is non-refundable. However, the stay can be rescheduled once, subject to availability, if the request is made at least 7 days prior to the original check-in date. In case of cancellation less than 7 days before arrival, or in case of a no-show, the deposit will be retained and the stay cannot be rescheduled.
4. Check-in, Check-out and House Rules
Upon arrival, a valid ID may be required in accordance with Moroccan law. Guests agree to respect the house rules, including maintaining a peaceful environment, ensuring safety, and showing consideration for other guests. Any inappropriate behavior may result in expulsion without refund or compensation.
5. Activities and External Services
Malibu Surf House offers activities such as surfing, yoga, excursions, and other local experiences. Some of these activities are operated by partner providers. In such cases, Malibu Surf House acts as an intermediary and cannot be held liable for accidents, injuries, or damages occurring during the activity. Participation is at the guest’s own risk, and we strongly recommend having travel insurance covering sports activities.
6. Liability of the Establishment
Photos and descriptions on our website are illustrative and not contractual. The establishment cannot be held liable in cases of force majeure such as weather conditions, strikes, internet outages, pandemics, etc. If a guest decides to shorten their stay (early departure), no refund will be provided.
7. Prices and Taxes
Prices are displayed in euros (€) for the convenience of our international guests. Payment is made in Moroccan dirhams (MAD), based on the exchange rate applicable at the time of payment. Additional services such as meals, activities, and transfers are not included unless otherwise stated. Any applicable local taxes such as tourist taxes are to be paid directly on site.
8. Payment
The 50% deposit must be paid by bank transfer in order to validate the booking. Bank details (RIB/IBAN) are provided to the client upon booking confirmation. The remaining balance is payable in cash or by bank transfer upon arrival. The establishment does not collect or store any client banking information. Failure to comply with payment terms may result in cancellation of the booking.
9. Data Protection
Personal data collected is used solely for managing bookings and communication with guests. Data is never shared with third parties, except for technical partners essential to the booking process.
10. Force Majeure
In the event of exceptional and unforeseeable circumstances preventing the stay from taking place, such as natural disasters, administrative restrictions, or health crises, the booking may be postponed where possible, but no refund will be issued.
11. Governing Law and Jurisdiction
These terms and conditions are governed by Moroccan law. In the event of a dispute, both parties will seek an amicable solution. Failing this, the exclusive jurisdiction lies with the courts of Agadir.